TAO Electronics | Digital Lifestyle & Fashion

NOTE: If your keychain is showing a black screen, first connect it to the computer using the USB cable then RESET the keychain. Instructions on how to reset the device can be found in the instruction manual.

#1 Where can I find the latest software?

Please visit our Download section on our website (www.taoelectronics.com/downloads.html) to access our most current software for our different products.

#2 How can I request a Return authorization or check my repair/return product status?

Please contact us at RMA@taoelectronics.com or call 1-888-920-0829. To expedite your inquiry, please have your RMA (Return to Manufacture Authorization) number handy if one was previously issued.

#3 The rechargeable battery on my key chain is not holding a full charge.

Try charging the battery overnight (minimum 12 hours). If you are charging the battery over USB, please note that some laptops may stop powering the USB port when it enters Standby or Hibernation mode.

#4 I cannot run Photo Manager on Windows Vista!!!

If you are having problems running Photo Manager in Windows Vista, please take the following steps: You must have an account with administrator privileges. If you are not sure whether you have an administrator account, open the Control Panel and click on "User Accounts and Family Safety." Select 'User Accounts ' to view your account name. Your privilege level is listed below your user account name. If you are not an administrator, click on "Change your account type" to set your account to administrator level. You may need to supply the username and password of the account in order to change the level of the account. If you do not have this information, please contact your system administrator. After you set the administrator level for your user account, an "Auto play" window may appear. If it does, click on "Run PhotoManager.exe" to start the software. In some cases, another window may appear which says, "An unidentified program wants access to your computer". The name of the program will be listed as "PhotoManager.exe". If this window appears, click on "Allow" to complete the software launch.

#5 When I connect my frame to my Windows computer using the USB cable the frame is not recognized. What can I do?

Be sure to connect the cable directly to a USB port on the computer, not to a USB hub. Try disconnecting, waiting at least 10 seconds and reconnecting to a different USB port. If another USB cable is available, such as one supplied with your digital camera, try using it instead to determine if the cable is causing the problem. If you continue to have problems, shut down your computer and unplug the electrical cord from the outlet. Disconnect the USB cable. Wait about 20 minutes before turning on the computer. When the computer is ready, connect the USB cable. This often causes the computer to recognize the frame as a new device.

#6 How can I get my pictures to be displayed in a specific order in the slide show?

Access your frame’s internal memory and rename your photos in sequence such as “001.jpeg, 002.jpeg, 003.jpeg….”. The frame will start the slideshow with the image named “001.jpeg” and will start displaying the rest of the image in the order of your sequence.

#7 Why does my picture frame “freeze” after a while during a slide show?

This is usually caused by a damaged or incompatible file on the frame’s memory or the memory card. If the slide show stops on a certain file consistently, try deleting that file. Be sure you have a backup copy before deleting any files! If this does not help, reformatting the frame’s memory or the memory card will often resolve the issue.

#8 What is the maximum picture size or resolution the frame will display?

The highest supported resolution is 12 megapixels. Photos should resize to the dimensions of the frame regardless of their actual size.

#9 How can I reformat the frame’s internal memory?

Please follow the following PDF instructions on how to accomplish this, make sure you back up any pictures you have in the internal memory before proceeding. Click here for instructions.

#10 How do I delete photos from my key chain?

You can delete specific photos with your key chain connected to your computer using our latest software. Alternative, you can hold down the previous or next buttons until a delete confirmation message appears, and press the on/off button to confirm. See our downloadable manual for more details.

#11 I receive an error saying, "Cannot Connect to Device."

This message occurs while launching the software, before Windows has properly detected the digital photo key chain, or when your key chain is unplugged. Please follow the following steps: 1) Plug the key chain into your computer via USB. 2) On the bottom right corner of your screen, Windows will display a message saying, "Found New Hardware." Wait for the message series to end, and for the driver to be properly installed. 3) Launch the Image Transfer program. If you do not see a Windows message, plug the key chain into a different USB port.

#12 I am having problem installing the driver for my key chain using Windows Vista.

Please follow these PDF instructions to manually install the driver. Click here.

#13 I cannot find photos using Image Transfer.

We first recommend that you install the latest version of Image Transfer. You should be able to navigate through your folders using the column in the center of the screen. Once you highlight a folder containing photos, they should appear in the bottom portion of the column.