TAO Electronics | Digital Lifestyle & Fashion

NOTE: If your keychain is showing a black screen, first connect it to the computer using the USB cable then RESET the keychain. Instructions on how to reset the device can be found in the instruction manual.

#1 How do I get technical assistance with my product?

Technical assistance is available via email at support@taoelectronics.com or by calling 1-888-920-0829.

#2 Where can I find the latest software?

Please visit our Download section on our website (www.taoelectronics.com/downloads.html) to access our most current software for our different products.

#3 What is a digital photo frame?

A digital photo frame is a picture frame that displays digital photos retrieved from a digital camera or computer. Digital photo frames can display photos as stills or in a slide show with varying transition effects and speeds. In addition, digital photo frames can play background music as well as video. Digital photo frames support the same memory cards used with digital cameras. Or photos can be transferred via USB cable into its internal memory.

#4 What format of photos, music, and video are supported on your digital photo frames?

Photos: RGB JPG, RGB JPEG files. Music: MP3 files Video: Motion JPEG files.

#5 What types of memory cards are supported on your digital photo frames?

Our digital photo frames support: SD, CF, CFII, MS, and CF cards. xD, MSpro, and MMC cards can be used with an appropriate memory card adapter.

#6 Are the digital photo frames compatible with MACs?

All of the 2007 and later model frames are MAC compatible.

#7 Are the digital photo key chains compatible with MACs?

Yes, all key chains are compatible with MACs OS X 10.2 and above.

#8 What is the maximum picture size or resolution the frame will display?

The highest supported resolution is 12 megapixels. Photos should resize to the dimensions of the frame regardless of their actual size.

#9 The rechargeable battery on my key chain is not holding a full charge.

Try charging the battery overnight (minimum 12 hours). If you are charging the battery over USB, please note that some laptops may stop powering the USB port when it enters Standby or Hibernation mode.

#10 Can I get a part replaced on my TAO product?

TAO has replacement parts for certain products. Please contact us to find out about availability and cost.

#11 How can I move photos from my computer to my digital picture frame?

Please connect your frame to your computer using the supplied USB cable. The frame’s internal memory will appear on the computer when you open Windows Explorer or My Computer. Simply drag-and-drop or copy-and-paste the photos that you will like to enjoy in your frame into its internal memory.

#12 Why does my picture frame “freeze” during a slide show?

This is usually caused by a damaged or incompatible file on the frame’s memory or the memory card. If the slide show stops on a certain file consistently, try deleting that file. Be sure you have a backup copy before deleting any files! If this does not help, reformatting the frame’s memory or the memory card will often resolve the issue.

#13 How do I find my pictures in the transfer software DPF Mate?

For Windows Vista,

1. In DPFMate, inside the browsing window, click on the “+” sign next to the My Computer.

2. Click on “+” sign next to Local Disk, or “C drive”. (It might be labeled differently in your computer.)

3. Scroll down the list, Click on “+” sign next to Users.

4. You should find “your computer name” or “Default”, under the listing, click on the “+” sign.

5. Scroll down the list, Click on “+” sign next to “Pictures”. Your photos/folders containing your photos will appear below.

6. If your photos are not saved under the above sequence, they are saved in a different folder*. You will be able to find it by following the above sequence in different folders.

7. The path: My computer -> Local Disk (C:) -> Users -> “Computer name” ( Default) -> Pictures

* Folders are a file structure implemented in Window XP and Vista. Your photos, even they appear on the desktop, are saved under a certain folder inside the local drive.

For Windows XP

1. In DPFMate, inside the browsing window, click on the “+” sign next to the My Computer.

2. Click on “+” sign next to “Local Disk C”, or “C drive”. (It might be labeled differently in your computer.)

3. Scroll down the list, Click on “+” sign next to Documents and Settings.

4. Scroll down the list, Click on “+” sign next to All Users. You should find “your username” under the listing, click on the “+” sign.

5. Scroll down the list, Click on “+” sign next to “Documents”.

6. Scroll down the list, Click on “+” sign next to “My Pictures”. Your photos/folders containing your photos will appear below.

7. If your photos are not saved under the above sequence, it might be located different. You will be able to find it following the above sequence in different folder.

#14. I see the error: Verify failed after write 65536 length data ad address B!

1. This is an indication that there is a USB communication problem between the key chain and computer.

2. Email your product SKU (back of the key chain), name, phone number, email address, mailing address to support@taoelectronics.com

#15 Nothing happens when I plug the keychain into my computer

1. If the connection is established, the key chain should display a blue screen with a text “USB Connected”.

a. If there is no such screen, find another USB cable and connect it with the computer again.

b. If the key chain appears black with the 2nd USB cable, it is an indication of USB hardware problem.

c. If you are still experiencing problems with your keychain, please contact us at 818-700-9047 or email us at support@taoelectronics.com

2. If the key chain display the blue screen, and the compute has no response,

A. For Windows Vista user

i. Click on the Window icon ( lower left hand corner in your computer )

ii. Select “Computers” in the pop up menu.

iii. Double Click on “CD Drive (x) DPFMate” to launch the photo transfer software

B. For Windows XP user

i. Click on the “Start” button

ii. Click on the “My Computer”

iii. Double Click on “DPFMate (x:)”

#16 How do I charge my keychain?

1. When you connect the key chain with the computer with a USB cable, it automatically charges the key chain.

2. It takes about 30 minutes to fully charge the key chain.

3. You also can purchase a separate wall-plug AC adaptor to charge the key chain.

4. For ordering wall-plug AC adaptor, log in www.taoelectronics.com, and click on the Digital Key chains, scroll down the list, and click on “keychain accessories”.